We’re discreet and efficient
We know that the last thing you want, when taking delivery of a new toy, is a cheeky wink from the postie (unless that’s your thing, obviously…).
This is why we’ve perfected the art of keeping it all under wraps and we can guarantee you that no-one but you and your nearest and dearest will know what’s in the box! Everything you buy from us comes in a plain brown box with no distinguishing logos, addresses or details visible until you start unwrapping.
Your modesty is protected even before you click “Buy Now”
You need to know that your orders are handled as privately as possible so we are happy to help you by using a secure SSL ordering and payment system. Once you’ve agreed to buy something from us, your order will appear on your bank or credit card statement as (insert discreet name here), so no-one but you ever needs to know…
You can return items to us safely and in confidence
If your order arrives to you and it’s damaged (which thankfully hardly ever happens), you can send it back to us – there will be returns forms included in the package. For the more personal items we sell, it’s not always possible to repackage them, so we can’t always offer a refund or credit note. For items like clothes, DVDs or books, we have a special process that we need to you follow so that we can refund you or send out a replacement. You’ll find this process detailed in our returns policy, or you can give us a call or an email.
We like to chat to our customers
We’re available to dispense advice, give instructions, take your feedback or just have a good laugh! You’ll find that we’re a down-to-earth bunch and so don’t be scared to pick up the phone or to message us. We don’t bite…well, not unless we’re asked to!